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SYLVIA R. PICKENS, M.B.A.
Education: M.B.A ., Business/Marketing B.A. , English/Business Esthetician Training, Skinworks School Salt Lake City, Utah
Licenses: Esthetician License, State of Idaho, 1999 to Present Esthetician License, State of Wyoming, 1999 to Present Master Esthetician, State Of Utah, 2002 to present Real Estate License, State of Utah, 1994 to Present Graduate Real Estate Institute (GRI), State of Utah, 1997
Publications: Author :The Sandpiper (Published)The Fountain of Youth For the 21st Century , (In Progress)David and Dr. Jim Explore the Hospital , Children's Book (In Progress) Writer and Producer: Patriotic CD: Blessed To Be American Awards: Excellence in Management Award, University of Phoenix Excellence in Research Award, University of Phoenix Superior Performance Award, Veterans Administration Hospital, Salt Lake City, Utah Professional Experience: Extreme Wellness Clinic Pickens Plastic Surgery James E. Pickens, M.D., P.C.
Financial Manager and Business Owner Licensed Esthetician, i.e., facials, body wraps, non-surgical body contouring, peels, microdermabrasion Advertising management, i.e., newspaper, direct mailings radio, seminars Set up new business at new location Organized medical and administrative setup of the business Supervision of 2-5 employees Scheduling surgeries Managing clinics, i.e., weight loss, longevity and wellness, plastic surgery, skin care
The Body Center Sole Proprietorship
Financial Manager, Business Owner Advertising, i.e., newspaper, radio, flyers, seminars Supervised 3-5 employees Non-surgical body contouring, skin and body rejuvenation business New technique advertised to the public Developed innovative adjuncts to the treatment to enhance results, i.e., ultrasound and electrical stimulation Presented information (medical and beauty) to the community through seminars and advertising media
Wardley Better Homes and Gardens Salt Lake City, Utah
The American Biomedical Centers February 1993 to April 1994
Consultant to six Center Managers for advertising and marketing Developed internal and external marketing techniques to increase customer base by 33% Created and directed television commercials and radio commercials Directed and edited educational videos Created press releases, pamphlets, newsletters, flyers, newspaper and magazine advertisements Designed and executed an Employee Empowerment Program
The Clinic for Cosmetic and Reconstructive Surgery Salt Lake City, Utah
Performed administrative and financial functions Wrote Standard Operating procedures and obtained accreditation from a national organization for the office operating rooms Created and directed television commercials Conducted market research in the form of questionnaires to the public and focus groups Professional presentations to community organizations Created pamphlets, newsletters, flyers, newspaper and magazine advertisements Technical writing in the form of consent forms and informational brochures for plastic surgery patients Supervised 10-12 technical/secretarial support staff Consultant and Designer for a medical software program for billing procedures Consultant for hardware network for the Clinic Independently created criteria for this new position
The Abbott Drug Research Center Salt Lake City, Utah
Designed criteria forms for collection and analysis of data from drug trials in normal volunteers (Each study required 10-20 individual forms) Wrote computer programs for daily data transmission of each study to Abbott Laboratories, North Chicago Assisted in writing more than 80 protocols Ensured compliance with federal regulations for the administrative conduct of drug trials in normal volunteers Managed the financial records for budget of $1.5 million/year Wrote the Standard Operating Procedures for the Center Conducted weekly staff meetings that included professional, technical and secretarial support staff Daily supervision of 20-25 part-time and full-time technical and secretarial staff Professional presentations to top-level executives, auditors and physicians Independently created the criteria for this new position
University of Utah Division of Gastroenterology Salt Lake City, UT
Administrative Assistant to the Chairman of the Division of Gastroenterology Highly technical medical transcription and typing of grants and manuscripts for medical physicians Maintenance of all budget records for the division Management of the office which included supervision of 2-4 office workers Compilation of budget reports and other administration data for the Division Chairman's signature Operation of an IBM word processor Payroll administration for the division
Veterans Administration Hospital (Medical Services) Salt Lake City, UT
Maintenance of budget records for two NIH grants Typing manuscripts and other detailed medical material Transcription of technical medical reports Recording and writing up minutes of weekly faculty staff meetings Maintenance of records of inquiry regarding traineeships in Gastroenterology Filing system for the GI section along with GI training program and grant budgets Offered position at the university of Utah by the Chairman, Division of Gastroenterology
University of Utah, Division of Gastroenterology Salt Lake City, UT
Typing history and physical examinations, procedure reports, letters and other technical medical transcription Maintenance of budget records General re-organization of office procedure Shorthand transcription
Veterans Administrations Hospital (Medical Services) Salt Lake City, UT
Detailed medical transcription (shorthand and machine) Internal and residency administrative program supervision Compiled information for numerous reports required on station and in Central Office Maintained budget records for medical service Received Superior Performance Award - August, 1968
Veterans Administration Hospital Salt Lake City, UT
Typing of various medical records and shorthand transcription Maintenance of hospital personnel health program records Performed secretarial duties and also for the Chief of Prosthetic Service and the Personnel Physician
Veterans Administration Hospital (Admitting Office) Salt Lake City, Utah
Administrative admitting procedures Filing general office procedures Promoted to Secretary, Outpatient
Veterans Administration Hospital (Admitting Office) Salt Lake City, Utah
Typing, filing, interviewing and scheduling veterans for compensation and pension exams Maintenance of prescription records for outpatients. Promoted to Clerk-Typist
United States Post Office Wichita, Kansas
Typing, filing, shorthand transcription, typing of financial reports Inventory of supplies, assisting in disbursement of checks.
American Legion, Veterans Administration Hospital Wichita, Kansas
Typing Filing and shorthand transcription Answering phone Sorting mail making appointments
